The Automatic Fare Collection Manager will be responsible for providing design review and assistance to design oversight of the Automatic Fare Collection systems.
The AFC Manager will be responsible for ensuring that the AFC systems are working properly, handling the interface with external systems, analyzing any inconsistencies, and to having them solved so that requirements are met.
· Manage the technical and commercial relationship with the AFC contractor.
· Manage the AFC team members to ensure the contractor delivers as per his contractual obligations.
· Leading the development and review of detailed Automatic Fare Collection system design documents, technical specifications, drawings, test procedures and maintenance programs
· Acting in a final acceptance recommendation capacity on all technical matters related to the design of the Automatic Fare Collection system to ensure contractual and maintenance compliance requirements.
· Responsible to ensure the AFC system is maintained and operated correctly and that it achieves its contractual performance targets and KPIs.
· Oversee the facility and maintenance and back-up procedures to ensure that the contractor implements best practice in software management, software security and storage of personal data.
· Establish and monitor the interfaces’ protocols between the Contractors and third parties contributing to optimal development and program set up for successful project delivery.
· Engage with key third party stakeholders effected by project works to understand their needs and concerns, taking measures to maintain effective relationships throughout the project and report to RCRC.
· Ensures and maintains appropriate, standardized documents and regular reporting to the senior management and other stakeholders reflecting key issues, risks, resolutions, and performance to enable them to effectively understand risks and impacts on the project in relation to the AFC system.
· Ensure a collaborative approach is maintained across the various representatives by facilitating the planning and delivery of interface works, ensuring all issues are clearly understood by the various representatives and addressed, and appropriate interventions developed and implemented.
· Perform sales and revenues reconciliation while ensuring fraud prevention measures are implemented and efficient.
· Monitor bank interface, card scheme, perform data analysis and coordinate with RCRC for issues and improvements.
· Responsible for supporting the Employer in the negotiation of commercial contracts with external parties wishing to utilize the RPTN transport card system.
· A bachelor's degree in electrical engineering or related discipline
· 15 years of experience, with a minimum of 8 years directly involved with AFC systems in the transportation industry.
· Strong English communication skills – verbal and written.
· Strong Arabic communication skills – verbal and written.
· Management and or supervisory experience.
· Experience of working in consultant environment.
· Experience in the design and the implementation (including Interfaces) of Fare Collection including Smart Card, Contactless and Magnetic media or other revenue systems such Euro Card, Master Card, Visa Card, and Electronic Fund Transfer
